About ClearGrid

ClearGrid is revolutionizing the debt resolution industry with cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery for financial institutions.

About the role

Our AI agents hold thousands of conversations with customers every day, in Arabic and English, through voice calls. We’re hiring our first Arabic-speaking Conversation Designer. Your job is to make Arabic a strength of our product and to keep Arabic quality on par with English as we scale.

You’ll join the conversation design team and report to the Conversation Design Manager. You will lead the design of our Arabic AI agents and set the standard for what excellent Arabic sounds like in our product. You’ll also work across the wider design workload: structuring requirements, designing conversations in both Arabic and English, and giving prompt engineers everything they need to build.

What you’ll own

• Design conversations for new voice AI agents, for new and existing clients, including conversation flows, dialogue structure, copy, and edge-case handling.

• Lead Arabic conversation design end to end: design, review, and launch Arabic agents. You are the team’s final authority on the linguistic and cultural quality of Arabic conversations.

• Deliver complete handover packages to prompt engineers (requirements, conversation designs, and guidelines) so they can start building with no open questions.

• Work with the analytics team to track agent performance, report on the impact of your design changes, and recommend the next optimizations for each agent.

• Run conversation quality reviews on live agents, covering quality dimensions outside compliance QA.

• Write and maintain our conversation design standards and methodology, and improve the internal processes the team relies on.

• Drive our north-star metric: the conversion of promises-to-pay into kept promises.

What we’re looking for

• Native Arabic speaker. This is non-negotiable. You must have a deep command of Arabic’s linguistic and cultural nuances, be able to hear when a conversation sounds off, and explain exactly why.

• Working knowledge of the Saudi Arabic dialect. You can understand and write natural-sounding Saudi Arabic for real customer conversations.

• At least 1 year (ideally 2+) of hands-on conversation design experience on production Voice AI agents. You must have designed and shipped a voice agent that went live with real users. Experience limited to chatbots, customer service scripting, IVR, or UX copywriting does not qualify.

• Data skills. You can track, monitor, and report on agent performance, and use data to prove the impact of your design decisions.

• Strong ownership. You work effectively in a fast-paced, ambiguous environment where structure is still being built.

• Rigor and attention to detail. You treat documentation, reviews, and quality checks as core parts of the job, not afterthoughts.

• A clear point of view on where voice AI and conversational interfaces are heading.

Nice to have

• A background in Arabic linguistics.

• Experience in fintech, collections, or outbound operations.