Role Description

This is a full-time, on-site role located in Riyadh for a Customer Experience Manager. The Customer Experience Manager will be responsible for enhancing customer satisfaction by managing customer service operations, analyzing customer feedback, and improving customer experience strategies. Daily tasks include addressing customer inquiries, resolving issues, implementing customer service policies, and ensuring a high level of customer satisfaction and experience.

Qualifications

• Experience in Customer Satisfaction and Customer Experience management
• Strong communication skills to effectively interact with customers and internal teams
• Proficient in Customer Service and capable of resolving customer issues efficiently
• Analytical skills to evaluate customer feedback and improve service processes
• Excellent organizational and time management skills
• Ability to work well under pressure and handle challenging situations
• Previous experience in the financial services, real estate, start-ups is a plus