Senior IT & Technical Support Specialist
FlapKap
IT, Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Feb 5, 2026
- Configure the policies in Bitdefender
- Manage the Splashtop account
- Handle complex server/cloud issues
- Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA)
- Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups)
- Coordinate with vendors (ISPs, hardware suppliers, security tools)
- Support teams with hardware/software issues, license renewals, and basic integrations
- Assist with data privacy and security compliance
- 5+ years in IT admin or helpdesk for startups/Software Companies
- Experience managing Bitdefender GravityZone (policy creation and deployment)
- Experience with Splashtop or similar remote access tools for troubleshooting
- Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs
- Hardware: Strong knowledge of both MacOS and Windows laptop setup
- Competitive Salaries in USD
- Hybrid working environment
- Paid time off
- Healthcare coverage
- A highly collaborative team environment that will support your professional and personal growth
- A culture of learning and innovation