Job Title: Maintenance Operations Supervisor - Operations

About Keyper:

At Keyper, we empower property managers, investors and tenants with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Summary:

The Maintenance Supervisor is responsible for overseeing maintenance operations, ensuring efficient handling of vendor management, ticket resolution, and revenue-generating projects. The role requires strategic oversight of maintenance processes, vendor performance, financial reconciliation, and ensuring compliance with turnaround time (TAT) benchmarks for issue resolution. This position plays a key role in optimizing maintenance workflows and ensuring high-quality service delivery for tenants, landlords, and internal stakeholders.

Key Responsibilities:

• Vendor Management & Payment Oversight
• Monitor and enhance vendor performance, ensuring job quality and on-time delivery.
• Review and respond to vendor quotes on time to prevent delays.
• Ensure vendor payments are processed within the required time frame, coordinating with internal teams.
• Expand the vendor portfolio by onboarding new vendors to address service gaps and enhance service quality.
• Maintain structured tracking of vendor performance, payments, and cost efficiency.
• Operational Efficiency & Ticket Management
• Supervise maintenance tickets and tasks, ensuring timely resolution of all issues.
• Provide regular maintenance reports to internal stakeholders.
• Keep the team aligned on approvals and next steps to avoid unnecessary delays.
• Oversee communication with tenants and landlords regarding ongoing maintenance concerns.
• Project Oversight & Revenue Generation
• Identify opportunities for new business, including maintenance service agreements, renovation projects, and preventative maintenance.
• Oversee major maintenance and renovation projects, ensuring they are completed efficiently and to expected quality standards.
• Provide stakeholders with regular updates on project milestones, budgets, and overall impact.
• Leadership, Communication & Stakeholder Management
• Guide the maintenance team to improve ticket management, vendor coordination, and operational workflows.
• Ensure proactive communication with internal teams to provide transparency on ticket status, vendor issues, and payment timelines.
• Take ownership of the maintenance process from vendor selection to invoice payment, ensuring smooth workflows.
• Continuously review and improve processes in vendor management, payment cycles, and project workflows.
• Data-Driven Decision Making & Reporting
• Utilize digital tools and CRM systems to monitor vendor performance, service timelines, and operational efficiency.
• Implement structured reporting mechanisms to support informed decision-making and continuous process improvement.
  
  
  

Keyper Values Reflected in This Role:

• Challenging the Status Quo – Continuously improving vendor pool and addressing inefficiencies.
• Holistic Ownership – Taking full responsibility for maintenance operations from ticket to completion.
• Committed to Exceptional Experiences – Delivering high-quality service to tenants and landlords.
• Data-Driven, Tech-First – Using technology and analytics for decision-making.
• Together for Growth – Collaborating across departments to improve operational efficiency.
  
  
  

Qualifications & Requirements:

• Bachelor’s degree in Facility Management, Property Management, Engineering, or a related field.
• 3+ years of experience in property maintenance, vendor management, or operations management in the real estate industry.
• Strong experience in managing contractors, vendors, and maintenance teams.
• Proficiency in CRM systems (Salesforce preferred) and digital reporting tools.
• Ability to analyze data, track performance, and optimize maintenance operations.
• Strong leadership, communication, and negotiation skills to manage vendors and internal teams.
• Excellent problem-solving skills with a proactive approach to managing maintenance escalations.
  
  
  

Skills and Competencies:

• Time Management: Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving: Proactive approach in resolving issues related to property management, tenancy, and maintenance.
• Tech Savvy: Comfortable using CRM tools, particularly Salesforce, and learning new operational systems.
• Customer Service Orientation: A focus on providing excellent service to both landlords and tenants.