Job Title: Maintenance Operations Supervisor - Operations

About Keyper:

At Keyper, we empower property managers, investors and tenants with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Summary:

The Maintenance Supervisor is responsible for overseeing maintenance operations, ensuring efficient handling of vendor management, ticket resolution, and revenue-generating projects. The role requires strategic oversight of maintenance processes, vendor performance, financial reconciliation, and ensuring compliance with turnaround time (TAT) benchmarks for issue resolution. This position plays a key role in optimizing maintenance workflows and ensuring high-quality service delivery for tenants, landlords, and internal stakeholders.

Key Responsibilities:

1. Vendor Management & Payment Oversight

• Monitor and enhance vendor performance, ensuring job quality and on-time delivery.

• Review and respond to vendor quotes on time to prevent delays.

• Ensure vendor payments are processed within the required time frame, coordinating with internal teams.

• Expand the vendor portfolio by onboarding new vendors to address service gaps and enhance service quality.

• Maintain structured tracking of vendor performance, payments, and cost efficiency.

2. Operational Efficiency & Ticket Management

• Supervise maintenance tickets and tasks, ensuring timely resolution of all issues.

• Provide regular maintenance reports to internal stakeholders.

• Keep the team aligned on approvals and next steps to avoid unnecessary delays.

• Oversee communication with tenants and landlords regarding ongoing maintenance concerns.

3. Project Oversight & Revenue Generation

• Identify opportunities for new business, including maintenance service agreements, renovation projects, and preventative maintenance.

• Oversee major maintenance and renovation projects, ensuring they are completed efficiently and to expected quality standards.

• Provide stakeholders with regular updates on project milestones, budgets, and overall impact.

4. Leadership, Communication & Stakeholder Management

• Guide the maintenance team to improve ticket management, vendor coordination, and operational workflows.

• Ensure proactive communication with internal teams to provide transparency on ticket status, vendor issues, and payment timelines.

• Take ownership of the maintenance process from vendor selection to invoice payment, ensuring smooth workflows.

• Continuously review and improve processes in vendor management, payment cycles, and project workflows.

5. Data-Driven Decision Making & Reporting

• Utilize digital tools and CRM systems to monitor vendor performance, service timelines, and operational efficiency.

• Implement structured reporting mechanisms to support informed decision-making and continuous process improvement.

Keyper Values Reflected in This Role:

• Challenging the Status Quo – Continuously improving vendor pool and addressing inefficiencies.

• Holistic Ownership – Taking full responsibility for maintenance operations from ticket to completion.

• Committed to Exceptional Experiences – Delivering high-quality service to tenants and landlords.

• Data-Driven, Tech-First – Using technology and analytics for decision-making.

• Together for Growth – Collaborating across departments to improve operational efficiency.

Qualifications & Requirements:

• Bachelor’s degree in Facility Management, Property Management, Engineering, or a related field.

• 3+ years of experience in property maintenance, vendor management, or operations management in the real estate industry.

• Strong experience in managing contractors, vendors, and maintenance teams.

• Proficiency in CRM systems (Salesforce preferred) and digital reporting tools.

• Ability to analyze data, track performance, and optimize maintenance operations.

• Strong leadership, communication, and negotiation skills to manage vendors and internal teams.

• Excellent problem-solving skills with a proactive approach to managing maintenance escalations.

• Fluency in both English and Arabic is highly preferred.

Skills and Competencies:

• Time Management: Ability to manage multiple tasks and prioritize effectively.
  

• Problem-Solving: Proactive approach in resolving issues related to property management, tenancy, and maintenance.
  

• Tech Savvy: Comfortable using CRM tools, particularly Salesforce, and learning new operational systems.
  

• Customer Service Orientation: A focus on providing excellent service to both landlords and tenants.

Fluency in Arabic is a plus and will be considered in the selection process.