Job Title: Customer Success Intern

Location: Dubai, UAE

Duration: 6-month internship (with the potential for full-time employment based on performance)

About Supy:

Supy is a rapidly growing, data-driven inventory management platform tailored for multi-branch and enterprise restaurants. We help our clients reduce costs, cut waste, and maximize profits through real-time data, accurate insights, and time-saving automation. Our features include inventory management, procurement, invoicing & settlements, menu engineering, and more. Join our dynamic team and be part of the next big wave in the food-tech industry!

About the Role:

We are looking for a motivated Customer Success Intern to join our team in Dubai. As a Customer Success Intern, you will be the bridge between Supy and our clients, ensuring they maximize the value of our platform. This is a unique opportunity for fresh graduates looking to kick-start their career in a fast-paced tech startup.

Key Responsibilities:

• Assist the Customer Success team in onboarding new clients and guiding them through the setup process.
• Provide day-to-day support to clients, helping them resolve issues and ensuring they have a seamless experience with Supy.
• Gather feedback from clients to enhance platform features and improve customer satisfaction.
• Work closely with the product and tech teams to address any customer concerns or bugs.
• Help manage client accounts, monitor their usage, and proactively identify areas where they can derive more value from Supy’s solutions.
• Support in preparing customer reports, analyzing data, and identifying trends.
• Contribute to building relationships with key stakeholders at client organizations.

Requirements:

• Fresh graduate with a Bachelor's degree in Business, Marketing, or a related field.
• Passionate about customer service and building relationships.
• Excellent communication skills in English (both written and verbal).
• Basic understanding of SaaS platforms and inventory management systems is a plus.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced, startup environment.
• Positive attitude, willingness to learn, and proactive approach.

What We Offer:

• Paid internship for 6 months.
• Opportunity for full-time employment based on performance after the internship.
• Gain hands-on experience in a high-growth startup environment.
• Be part of a supportive team that values creativity and initiative.