Hey LinkedIn 👋 Supy is on a mission to transform how restaurants run their operations — smarter, faster, and with less waste. We work with some of the region’s most exciting F&B brands, helping them streamline procurement and backend processes through our platform.

We’re now looking for an Account Manager with hands-on restaurant operations experience (not just F&B sales) to join our team. If you’ve managed restaurant sites, led ops teams, or understand how kitchens and BOH run — we want to talk to you.

• Own the relationship with a set of restaurant partners
• Ensure high satisfaction and retention by providing continuous operational value
• Lead renewal discussions and highlight Supy’s ROI

• Oversee accurate and timely invoicing
• Resolve any billing or payment concerns
• Share regular collection updates with the Revenue Ops team

• Identify opportunities to add new branches or locations
• Support smooth onboarding in coordination with our Implementation team

• Track platform usage and operational metrics
• Re-engage low-usage accounts with actionable support plans
• Share insights with internal teams to improve customer experience

• Deliver tailored onboarding and product training sessions
• Act as the go-to person for any platform-related operational questions
• Help restaurants adopt best practices using Supy

• Present performance reports and recommendations to restaurant leadership
• Align client operations with Supy’s capabilities for ongoing growth

• 3+ years in Account Management or Customer Ops (ideally in SaaS/hospitality/restaurant tech).
• Deep understanding of restaurant workflows is a major plus.
• Proficient in CRM tools, Excel, dashboards.
• Strong communicator, empathetic, data-driven, and highly organized.
• Passion for food tech and a collaborative, solution-focused mindset.