🚨 Hey LinkedIn 👋 Supy is redefining how restaurants manage operations and procurement across the region. Our tech helps top restaurant brands streamline backend processes, reduce costs, and gain real-time visibility into their business.

We’re looking for a Customer Success & Cost Control Manager to lead the onboarding and adoption journey for new enterprise clients. You’ll train operational and finance teams on Supy’s platform and help them leverage real-time data to reduce costs, control inventory, and improve profitability. Once onboarding is complete, you'll hand over to the Account Management team.

• Lead full onboarding and implementation projects for new clients
• Deliver in-depth training on inventory, procurement, menu costing, reporting & analytics
• Support live production adoption across all Supy modules
• Guide clients on using cost control reports and dashboards to reduce food waste and improve margins
• Monitor adoption metrics, identify blockers, and proactively solve onboarding issues
• Collaborate with product, support, and tech teams to ensure seamless rollout
• Maintain clear documentation of client training progress and feedback
• Drive early platform value and ensure readiness for handover to Account Managers
• Act as a trusted cost control and operational advisor during the onboarding phase

• Background in restaurant operations, cost control, or hospitality finance
• Experience training teams and delivering product onboarding in fast-paced environments
• Strong understanding of inventory workflows and cost management in F&B
• Great communicator, data-literate, and solution-oriented
• Fluent in English; Arabic is a plus
• Based in Dubai