As the Regional Reactivation & Onboarding Team Lead, you will spearhead the development and management of a high-performing team dedicated to reactivating dormant merchants and onboarding new partners across key regions. Your mission is to ensure merchants are seamlessly onboarded, proficient in Taager’s platform, and positioned for rapid growth within our social commerce ecosystem.

• Recruit, mentor, and lead a distributed team of onboarding and reactivation specialists.
• Foster a performance-driven culture through coaching, goal-setting, and continuous feedback.
• Conduct regular performance reviews and implement strategies to enhance team productivity.

• Design and deploy targeted reactivation campaigns to re-engage inactive or underperforming merchants.
• Leverage data insights to refine outreach tactics and improve reactivation conversion rates.

• Oversee end-to-end onboarding processes, ensuring merchants transition smoothly from sign-up to first successful order.
• Collaborate with Product and Sales teams to streamline the onboarding funnel and reduce drop-offs.

• Partner with Sales, Product, Operations, and Support teams to align onboarding/reactivation initiatives with business objectives.
• Advocate for merchant needs by providing actionable feedback to internal stakeholders.

• Monitor and optimize key metrics, including activation rates, reactivation success, and time-to-first-order.
• Deliver data-driven insights through weekly/monthly reports to senior leadership.

• Ensure merchants are fully trained on Taager’s tools, features, and e-commerce best practices.
• Maintain and update knowledge bases, training materials, and onboarding resources.

• 3–5 years of experience in account management, customer success, or sales operations, preferably in e-commerce or SaaS.
• Proven leadership experience, with a track record of building and managing high-performing teams.
• Deep understanding of social commerce dynamics and merchant lifecycle management.
• Analytical mindset; proficiency in CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
• Exceptional organizational skills and attention to detail.
• Outstanding verbal and written communication skills in English (additional languages a plus).
• Proactive, results-oriented, and adept at cross-functional collaboration.

• Experience in a high-growth startup or tech-enabled marketplace.
• Familiarity with onboarding automation tools or seller enablement platforms.