About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

Job Summary:

This role leads and inspires the operations team playing a pivotal role in ensuring seamless and delightful customer experiences while driving operational excellence. You will be responsible for optimizing processes, exceeding operational objectives, and building a high-performing team across fulfillment, delivery, customer service, and returns functions in our KSA Market.

What will you do:

Last Mile Operations:

• Delivery:
  • Manage and optimize delivery networks to guarantee on-time and in-full deliveries.
  • Implement route planning and optimization tools to reduce delivery times and costs.
  • Oversee driver management, including recruitment, training, and performance evaluation.
  • Maintain strong relationships with delivery partners to ensure service quality alignment.

Experience Operations:

• Customer Service:
  • Define and implement service level agreements (SLAs) for timely and efficient customer support.
  • Develop and manage a skilled customer service team focused on resolving inquiries and exceeding customer expectations.
  • Analyze customer feedback to identify areas for improvement and implement changes.
• Returns:
  • Design and manage a seamless and efficient returns process to minimize impact on customer satisfaction.
  • Analyze return trends and identify root causes to reduce return rates.
  • Implement strategies to optimize inventory recovery and resale of returned items.

Shared Responsibilities:

• Process Improvement:
  • Champion continuous improvement by leading process optimization initiatives across all functions.
  • Implement methodologies like Lean, Six Sigma, and data analysis to identify and eliminate inefficiencies.
  • Monitor key performance indicators (KPIs) and establish data-driven decision-making culture.
• Team Leadership:
  • Lead and motivate direct reports, including Last Mile and Experience Managers.
  • Set clear performance goals and provide regular feedback and development opportunities.
  • Identify and promote high-potential candidates for leadership roles.
  • Foster a collaborative and results-oriented team environment.
• Cross-functional Collaboration:
  • Partner with HR, Facilities, IT, and other departments to support operational initiatives.
  • Advocate for the needs of Last Mile and Experience teams within the broader organization.
  • Share best practices and learnings across departments to drive overall operational excellence.

What will make you Successful:

• Bachelor’s degree in business administration, Supply Chain Management, or related field.
• Master's degree preferred.
• 7+ years of experience in operations management within logistics or retail environment.
• Proven track record of leading and implementing process improvement initiatives.
• Strong experience managing diverse teams through the full employee lifecycle.
• Experience with Lean, Six Sigma, or other quality control methodologies.
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage priorities, make decisions under pressure, and lead in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Collaborative and team-oriented approach.
• Passion for customer service and delivering exceptional experiences.

Preferred Qualifications:

• Experience managing both Last Mile and Customer Service functions.
• Experience implementing a rotational development program for Operations Managers.
• Demonstrated ability to manage change and lead large-scale operational transformations