About Taager
Taager is a leading B2B social e-commerce platform empowering individuals to start and scale their online businesses with zero upfront investment. We enable entrepreneurs — whether beginners or experienced — by handling everything from product sourcing and warehousing to logistics, payment collection, and customer support.

Founded in 2019 with a small team, Taager has rapidly grown into a regional player with 350+ employees across Egypt, Saudi Arabia, the UAE, and Morocco. Today, we support over 34,000 social sellers and provide access to 2,500+ high-demand products.

At Taager, we are driven by operational excellence, innovation, and a strong commitment to empowering our sellers to succeed and grow.

Our Mission
To empower anyone to start and grow their own e-commerce business.

Our Vision
To build a world where anyone can sell online, generate income, and create sustainable wealth through simple, scalable, and low-risk solutions powered by technology.

Why Join Taager?

• Be part of a fast-growing, high-impact company shaping the future of social commerce in MENA.
• Work in a diverse, international environment with team members from 10+ nationalities.
• Competitive compensation aligned with performance and impact.
• Strong focus on learning, career growth, and internal mobility.
• Join a team that values ownership, collaboration, and excellence.

About the Role:
We are looking for a dynamic and results-driven Head of Operations to lead and scale our operations in Saudi Arabia. This role will be responsible for overseeing the full fulfillment lifecycle, ensuring operational excellence across warehousing, last-mile delivery, and reverse logistics while driving efficiency, customer satisfaction, and business growth.

Key Responsibilities:

Order Fulfillment & Execution

• Lead end-to-end order fulfillment in Saudi Arabia, ensuring fast, accurate, and cost-effective delivery.
• Oversee warehouse operations to ensure timely picking, packing, and dispatch of orders.

Warehouse Management

• Ensure high warehouse throughput, strong quality control, and optimized layout and processes.
• Implement SOPs and KPIs to improve efficiency and minimize errors.

Last Mile Operations

• Drive last-mile delivery strategy to maximize delivery success rates and customer satisfaction.
• Manage and optimize relationships with 3PL partners to enhance coverage and cost efficiency.

Recovery & Failed Deliveries

• Own the performance of the recovery team handling failed deliveries.
• Design and implement strategies to improve recovery rates and reduce customer churn.

Inbound Operations

• Manage inbound shipments and receiving processes from suppliers.
• Optimize quality control and put away processes to reduce delays.

Returns & Reverse Logistics

• Build and manage a seamless returns and reverse logistics framework.
• Partner with customer support to improve the returns experience.

Process Optimization & Analytics

• Identify operational bottlenecks and drive continuous improvement initiatives.
• Track, analyze, and report on key operational KPIs with actionable insights.

Cross-functional Collaboration

• Collaborate with Product, Tech, Merchant Success, and Customer Care teams to support growth and scalability.
• Contribute to product and system enhancements impacting operations.

Team Leadership

• Build, lead, and develop a high-performing operations team.
• Foster a culture of ownership, accountability, and continuous improvement.

Requirements:

• 8+ years of experience in Operations, Logistics, or Supply Chain (preferably in e-commerce).
• Strong experience managing warehouses, last-mile delivery, and 3PLs.
• Proven leadership experience managing cross-functional teams.
• Strong analytical mindset with experience in KPI tracking and process optimization.
• Experience in the Saudi market is a strong plus.
• Ability to work in a hybrid setup between Cairo and Riyadh.

What We Offer:

• High-impact leadership role in a fast-growing environment.
• Opportunity to build and scale operations in a key market.
• Collaborative and dynamic team culture.