About Taager

Taager is on a mission to democratize e-commerce by empowering entrepreneurs to start, run, and scale their businesses with zero inventory risk. We are building the infrastructure for social commerce, connecting manufacturers with a new generation of merchants. We believe in data-driven logistics, operational excellence, and putting our merchants first.

Role Summary:

We are looking for a strategic and hands-on Account Management Senior Manager to lead the team responsible for managing and scaling our merchant base. This role is critical to Taager’s success; you will be the bridge between our merchants’ growth ambitions and Taager’s operational capabilities.

You will own the post-sales lifecycle, ensuring that our merchants not only succeed but thrive. You will build a team that transitions merchants from "acquisition" to "expansion," driving Gross Merchandise Value (GMV), reducing churn, and establishing Taager as the undisputed partner of choice for social sellers.

What will you Do:

1. Merchant Growth & Scaling Strategy

• Portfolio Management: Define and lead the strategy for segmenting the merchant base (SMB, Mid-Market, Key Accounts) to deliver tailored growth plans.

• GMV Expansion: Develop and execute initiatives to increase merchant lifetime value (LTV). Identify opportunities for merchants to scale their operations using Taager’s suite of products (fulfillment, shipping, capital).

• Merchant Health: Define and monitor key health metrics (GMV growth, retention rate, churn rate, repeat purchase rate) to proactively manage risk and opportunity.

2. Team Leadership & Development

• Build & Scale: Recruit, mentor, and lead a high-performing team of Account Managers and Key Account Executives.

• Process Optimization: Implement scalable Account Management frameworks (e.g., QBRs, Success Plans) suitable for a high-growth startup environment.

3. Operational Excellence & Cross-functional Collaboration

• Voice of the Merchant: Act as the primary advocate for merchants internally. Synthesize feedback for Product, Tech, and Operations teams to improve the Taager platform (app experience, catalog, shipping times).

• Issue Resolution: Oversee the escalation process for complex operational issues (logistics delays, inventory shortages), ensuring swift resolution to maintain merchant trust.

4. Commercial & Strategic Initiatives

• Data Analysis: Use dashboards to analyze merchant cohorts, predict churn risks, and identify top-performing segments for investment.

What will make you successful:

• Experience: 7+ years in Account Management, Customer Success, or Sales Operations, with at least 3+ years in a leadership role managing teams.

• Industry: E-commerce, Marketplace, Logistics, or SaaS experience is mandatory. Experience in social commerce is a strong plus.

• Track Record: Proven history of managing and scaling a large B2B2C merchant or seller portfolio, driving significant GMV growth.

• Data Proficiency: Strong analytical skills. Must be comfortable with Excel/Google Sheets and BI tools (Looker, Tableau, or similar) to derive insights from data.

• Communication: Excellent stakeholder management skills. Ability to communicate complex operational issues to senior leadership clearly and concisely