Head of Commercial
Operations
Cairo Governorate, Egypt
About Taager
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
Our Mission
Our mission is to empower anyone to start and scale their e-commerce business.
Our Vision
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.
About the Role
- Commercial Strategy & Business Growth
- Define and execute Taager's commercial strategy to drive sustainable GMV, revenue, and profitability growth.
- Establish annual, quarterly, and monthly commercial targets aligned with company objectives.
- Identify new growth opportunities across categories, markets, suppliers, and merchant segments.
- Develop and execute category expansion and assortment strategies to strengthen Taager's market position.
- Monitor market trends, competitive dynamics, and customer behavior to guide strategic decision-making.
- Category Management & Commercial Performance
- Lead and develop the Category Management organization across all business units.
- Ensure category strategies are optimized for growth, profitability, merchant demand, and customer satisfaction.
- Oversee assortment planning, pricing strategies, promotional activities, and product lifecycle management.
- Drive performance across key commercial metrics including GMV, Margin, Contribution Profit, Conversion Rate, Sell-Through Rate, and Merchant Retention.
- Establish best practices and performance frameworks across all commercial teams.
- Supplier Partnerships & Strategic Sourcing
- Build and maintain executive-level relationships with key suppliers, manufacturers, distributors, and strategic partners.
- Lead high-value negotiations to secure competitive pricing, exclusive agreements, and preferential commercial terms.
- Identify and onboard strategic suppliers capable of supporting rapid growth and market expansion.
- Ensure supplier performance, profitability, and product quality meet business expectations.
- Commercial Planning & Marketplace Performance
- Oversee demand planning, commercial forecasting, inventory planning, and business performance management.
- Partner with Supply Chain and Operations teams to ensure inventory availability and operational readiness.
- Establish forecasting methodologies and performance monitoring frameworks to improve business predictability.
- Drive data-driven decision-making through performance analytics and marketplace insights.
- Cross-Functional Leadership
- Partner closely with Marketing, Supply Chain, Finance, Product, Merchant Growth, and Operations teams.
- Align commercial priorities with company-wide strategic initiatives.
- Ensure seamless execution of campaigns, product launches, seasonal events, and marketplace growth initiatives.
- Act as the commercial voice within executive leadership discussions.
- Leadership & Organizational Development
- Build, lead, and scale a high-performing commercial organization.
- Manage and develop Category Managers, Commercial Managers, and Planning & Performance leaders.
- Establish KPIs, accountability frameworks, and career development plans.
- Foster a high-performance culture focused on ownership, execution, innovation, and continuous improvement.
What Will Make You Successful
Core Competencies
- Strategic Commercial Leadership
- Strong Business & Financial Acumen
- Executive Stakeholder Management
- Advanced Negotiation & Influencing Skills
- Marketplace & E-commerce Expertise
- Data-Driven Decision Making
- Organizational Leadership & Talent Development
- Entrepreneurial Mindset & Growth Orientation
Experience & Qualifications
- 8+ years of experience in Commercial Management, Category Management, Marketplace Operations, Retail, E-commerce, FMCG, or B2B Marketplaces.
- 4+ years of experience leading managers and commercial teams.
- Proven track record of driving significant GMV growth, profitability improvement, and category expansion.
- Strong experience in supplier negotiations, strategic sourcing, and commercial partnerships.
- Experience managing multiple product categories and complex commercial operations.
- Advanced analytical capabilities with strong proficiency in Excel and BI tools such as Power BI, Tableau, Looker, or SQL.
- Experience in fast-paced, high-growth technology, marketplace, or e-commerce environments is highly preferred.
- Bachelor's degree in Business Administration, Economics, Engineering, Marketing, Supply Chain, or a related field. MBA is a plus.
Key Success Metrics
- GMV Growth
- Revenue Growth
- Contribution Margin
- Category Performance
- Supplier Performance
- Merchant Retention
- Forecast Accuracy
- Inventory Health
- Commercial Profitability
- New Category & Market Expansion